Online support groups offer individuals:
• A chance to share their grief with others who went through the same situation
• Information about memorials and funerals
• A place to talk about their loved ones without feeling unwelcome or uncomfortable
• A safe place to post poetry, photographs, journals or articles about the person who died
• The ability to remain anonymous
• An opportunity to meet locals who can offer support; many times people who meet online and live in the same area often get together.
• A secure place to share joys, sorrows and memories about the one who died
• The chance to feel less lonely in your grief
• A place to learn coping skills, stress management techniques and ways to relax
• An all-around sounding board

Source: Mary Beth Adomaitis